"It’s all about ensuring the happiness of our guests"
It’s quite the varied career you’ve had!
Yes, it’s a nice story! I was in Brussels for three years and when I returned to Madrid, I was pregnant, but it was 2010 and the financial crisis had hit hard – it was a very difficult time. Then a friend who worked in Ibiza called me and convinced me to come to the island. I got a job with a luxury villa company as concierge and customer service manager and during those three years I learnt so much about the island – the most beautiful places, restaurants and beaches. After that I worked at ME Ibiza Hotel, where I stayed for a few more years.
What led you to work at 7Pines Resort Ibiza?
Well, after my time at ME Ibiza Hotel ended, I went to work for a luxury ice cream brand in Paris. As it turned out, we were talking to 7Pines Resort Ibiza about doing a collaboration and when I arrived, I thought oh my goodness, what kind of hotel is this? It made me realise that I really missed working in a hotel with guests. When that contract ended, I sent my CV to the office manager at 7Pines Resort Ibiza and then I started this May. As soon as I saw the hotel, I had the feeling that I knew this was exactly where I needed to be.
Can you tell us a little about your role?
It’s all about ensuring the happiness of our guests, and that means having the same approach to every single person who stays at the hotel. I learnt this when I worked on planes – treating everyone equally is the key to success, so everyone is the same to me. I make the same efforts to recommend the most suitable and memorable experiences to our guests, regardless of who they are or where they’re from, and if there’s ever a problem, I look our guests in the eye and say okay, I’m here to help you and to find a solution.